I have been speaking at a few events over the last couple of weeks, sharing experiences from running loyalty programmes. When I ask the audience if there are any questions, I can almost guarantee that someone will say, “What’s the most exclusive loyalty card in the UK?” or “What’s the most generous loyalty programme?” Other regular questions revolve around the most prestigious credit card to have in your wallet and what my favourite loyalty programme is. My answers to nearly all these questions have changed over the seven years I’ve been involved in developing programmes, so I thought it was time to share my thoughts and write a small series of articles that address each of these questions.
Today, I’ll discuss the most exclusive loyalty card.
Airline Frequent Flyer Programmes
There are two candidates for me:
1. The British Airways Premier Card.
This card is only available by invitation and membership is determined by the British Airways Board. It is possible to hold a Gold BA Executive Club card and never graduate to this ultimate level. Holders of this card are responsible for over £1m of expenditure on BA flights per annum and, according to The Times, include Sir Martin Sorrell of WPP, Paul Walsh of Diageo and John Connolly, Chief Executive of Deloitte.
- Getting a seat on a full flight (yes, soneone else is bumped off)
- Your flight may be held if your connection is late
- Cardholders are met at the door of the plane to be fast-tracked through immigration
- Upgrades from Business to First
2. The Marquis Card, from NetJets.
Once you have purchased a Marquis Jet Card, you are entitled to book a guaranteed private jet, anywhere in the world with less than ten hours notice. You can choose between 9 different aircraft types, according to the size of your party.
Pricing starts at $115,900 for 25 hours flying time…
1. Hilton Hhonors Diamond VIP Membership
The main benefit of this programme is a guaranteed room in any Hilton hotel with only 48 hours notice. Other benefits include instant upgrades of your room type on every booking.
Also, access to Executive Lounges on the top floors of some of their large city hotels can be handy too.
If you have one of these cards, then you’ll know Hilton very well, either having stayed 28 times in a year, or a total of 60 nights in a year.
Many luxury retailers have tended to shy away from loyalty, even though they could use a loyalty programme to develop a longer lasting and more personal relationship with their customer base. Loyalty is not just about points and discounts; it can be simply an enhanced, preferential experience that demonstrates a retailer is willing to take the time to understand their customer better.
It could be argued that some of the luxury goods manufacturers, like Vertu (phones) do run their own ‘invisible’ loyalty programme through their CRM activities, made public in 2009. As a customer, you might not get a card to show off or any definitive benefits, but the more you spend, the more you’ll find you’ll be rewarded.
So my ‘Most Exclusive Loyalty Card in the World Right Now until I find a more Exclusive one‘ is the:
Harrods Rewards Black Card.
This card is available for customers spending over £10,000 per annum at Harrods.
The main benefits are:
- Priority service at ‘By Appointment’, the personal shopping service at Harrods
- More reward points when you spend than in lower tiers
- Free alterations
- Free car parking
- Free tea and coffee in the cafes
- Points redemption at any time, even when their sale is on
- A choice of 10% discount day, twice a year
As far as I know, there isn’t a different card for each tier; I signed up when I spent £20 and was given a black-coloured card. Surely that’s a missed opportunity, isn’t it?