Tag Waterstones

A token effort: Marketing books

I’ve been given a book token as a gift. Sounds rather old-fashioned, doesn’t it? Actually, it’s a hi-tech stored value card, which comes with a tiny receipt, telling me how much has been loaded on it. What do book tokens make you think of, once you’ve been given one?

The Marketing Audit: WHSmith

Setting the scene

The UK high street is changing. Yes, it would be naïve of me to think that I’m giving you any great insight with that statement. Retailers have needed to adapt to meet the changing demands of retailers, as everyone knows. HMV, Waterstones, Oddbins, JJB Sports, All Saints and others- regularly in the news for their financial troubles, mostly as they try to get to grips with the current retail marketplace.

So why has WHSmith pretty much stayed the same as it ever was?

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